General

App

• 30% Off - App New Customers
• Handwritten Cards
• Help! The app isn’t working.
• Why do I need to order on the app?

Delivery

• Delivery Information
• Delivery Guarantee
• Where is my order?
• Live Delivery Service Updates
• Next Day Postcode Exclusions
• My order arrived damaged

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Flowers

• Flower Delivery Information
• Valentines Day Rose Care Guide
• 7 Day Freshness Guaranteed
• What Should I Do When My Flowers Arrive?
• How Are Our Flowers Packaged?
• My flowers arrived dead – help!

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My Account

• Login & Registration Types
• Unsubscribe from Marketing and/or Push Notifications
• Social Login FAQ
• Do I need an account?
• Reminders - How do I get my free card and discounts?
• How do Reminders work?

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Order Queries

• Can I cancel or edit my order?
• Can I return an order?
• Contact customer service
• How do I add or update an address?
• Moonpig Complaints
• Moonpig for work FAQs

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Personalisation

• Audio Cards FAQ's
• Smart Text FAQ
• Video Card FAQ
• Why can’t I change the wording on the front of my card?
• Do you have content restrictions?
• Can I use non-English characters?

Product Info

• Experience Gifts FAQ's
• Digital Gift Card - FAQ
• eGifts FAQ
• How do eCards work?
• How do I make a group card?
• What size are your cards?

Moonpig Plus

• Moonpig Plus FAQs
• Moonpig Plus - Cancellation
• Moonpig Plus - Terms & Conditions
• Multi-Buy Card Discount
• Can I use more than one promo code in my shopping basket?

Payment

• Which payment methods do you accept?
• Are my card details stored safely?
• Can I update or remove my saved payment card details?
• When will I receive my refund?
• Why isn't my promo code working?