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Help! The app isn’t working.
Do you deliver on weekends?
Help! I’ve received someone else’s order by mistake.
I received a card/gift but I don’t know who sent it?
Live Delivery Service Updates
My order hasn’t arrived yet – where is it?
Someone sent me a card which is offensive or malicious. What should I do?
Do you have a care guide for flowers?
What time will the flowers I ordered be delivered?
Where are my Flowers?
Can I update or remove my saved payment card details?
Help! I’ve forgotten my username or password.
How do I check my order status?
How do I edit or delete an address?
How do I get a VAT receipt?
How do I unsubscribe from newsletters?
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How do I add/update an address?
How do I cancel or change my order?
What are your cut off times?
Why can’t I change the wording on the front of my card?
Do you have content restrictions?
Can I use Non-English characters?
How do eCards work?
What size are your cards?
What size are your T-shirts?
Complete Savings / Webloyalty FAQ's
My Voucher code doesn't work
When will I receive my refund?
Activity Superstore FAQ
I am sending a card to Australia/US
How do I top up Prepay?
Complete Savings Programme (WebLoyalty)
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