General

App

• Help! The app isn’t working.

Delivery

• Do you deliver on weekends?
• Help! I’ve received someone else’s order by mistake.
• I received a card/gift but I don’t know who sent it?
• Live Delivery Service Updates
• My order hasn’t arrived yet – where is it?
• Someone sent me a card which is offensive or malicious. What should I do?

Flowers

• Do you have a care guide for flowers?
• What time will the flowers I ordered be delivered?
• Where are my Flowers?

My Account

• Can I update or remove my saved payment card details?
• Help! I’ve forgotten my username or password.
• How do I check my order status?
• How do I edit or delete an address?
• How do I get a VAT receipt?
• How do I unsubscribe from newsletters?

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Order Queries

• How do I add/update an address?
• How do I cancel or change my order?
• What are your cut off times?

Personalisation

• Why can’t I change the wording on the front of my card?
• Do you have content restrictions?
• Can I use Non-English characters?

Product Info

• How do eCards work?
• What size are your cards?
• What size are your T-shirts?

Promo Codes

• Complete Savings / Webloyalty FAQ's
• My Voucher code doesn't work

FAQ

• When will I receive my refund?
• Activity Superstore FAQ
• I am sending a card to Australia/US
• How do I top up Prepay?
• Complete Savings Programme (WebLoyalty)