General

App

• Help! The app isn’t working.
• How do I make a group card?
• Why do I need to order on the app?

Delivery

• Do you deliver on weekends?
• I received a card/gift but I don’t know who sent it?
• I’ve received someone else’s order by mistake.
• Live Delivery Service Updates
• My order arrived damaged
• My order hasn’t arrived yet – where is it?

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Flowers

• Do you have a care guide for flowers?
• Flower Delivery Information
• My flowers arrived dead – help!
• Why do the outer petals of my roses look different?

My Account

• Can I update or remove my saved payment card details?
• Do I need to need an account?
• Help! I’ve forgotten my username or password.
• How do I check my order status?
• How do I edit or delete an address?
• How do I get a VAT receipt?

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Order Queries

• Can I cancel or edit my order?
• Christmas Opening Times
• How do I add or update an address?
• I'd like to send a card to Australia or America.
• Moonpig Complaints
• What are your cut off times?

Personalisation

• Why can’t I change the wording on the front of my card?
• Do you have content restrictions?
• Can I use non-English characters?

Product Info

• How do eCards work?
• I have a question about a gift experience.
• What size are your cards?

Promo Codes

• 40% Off - App New Customers
• Can I use more than one promo code in my shopping basket?
• Moonpig Plus FAQ's
• Why isn't my promo code working?

Payment

• Are my card details stored safely?
• Can I update or remove my saved payment card details?
• Which payment methods do you accept?
• When will I receive my refund?