First of all, we’re very sorry if this has happened to you! We pride ourselves on using fresh, great quality flowers, so this isn’t a common occurrence. If yours look a little ropey on arrival, first check that they’re not simply still in bud, as we send them out before they’ve opened up so they look pretty for longer.
Definitely dead? We have a 5-Day Freshness Guarantee, which means all flowers should last at least five days. If they are dead on arrival or die within five days, please get in touch with a photo and we’ll be happy to replace them for you.