What information will be included in my voucher?
A. Your voucher pack will include a brief description of what to expect from your Gift Experience, important information such as availability and any restrictions plus details of how to redeem and book your voucher.
How do I redeem my Voucher?
A. Your Voucher pack will include step by step instructions on the redemption process. If you need help with this please email us at email@example.com including your activation number stated on your voucher.
I am having trouble validating online, can I validate another way?
A. If you are unable to validate online please follow the prompts online to submit an email enquiry where, once received, a member of our customer support team will be happy to assist you further.
How do I book my experience?
A. To view full booking details please go to www.usemygift.com and enter your details. Please ensure the Voucher and Activation number do not have any spaces or hyphens. Please then follow the online prompts and use the contact details next to your chosen location to book a date.
Do any of the experiences have restrictions?
A. For safety reasons, some experiences have certain size, age and health restrictions, you can find this under the Need to Know section in the Activity Description on our website. You are required to notify Activity Superstore and/or the experience provider of any relevant medical condition. You must be 18 or over to purchase any product containing alcohol.
Does my experience need to be taken or just booked before the expiry date?
A. You will need to have booked and attended your experience before the expiry date or the Voucher will become invalid.
I have booked a date for my experience; can I cancel or change this?
A. We are unable to cancel or change the date or time of the experience once it is booked.
What happens if my experience is cancelled due to weather by the experience provider?
A. If your experience is cancelled due to weather we will happily rebook you in for the next available dates. Please check upon cancellation of the rebooking procedure if booked directly with the experience provider.
I cannot attend my booking due to illness, do I lose the Voucher?
A. Should you need to cancel your experience at short notice, owing to illness or accidental injury to yourself or the death of an immediate family member, it may be possible to rearrange your experience through a replacement Voucher. Please email us at firstname.lastname@example.org as soon as possible.
For all claims you may be required to provide medical documentation such as a copy of a Doctor’s note. Please note our Cancellation Cover does not cover pre-existing medical conditions.
What happens if my activation code doesn't work? And who should I contact?
A. If you encounter any problems with activating your voucher, please kindly contact us at email@example.com and we will be happy to try and help.
Can I extend the Voucher expiry date?
A. Yes, it can be extended for a further six months. The Voucher can only be extended once and must be done whilst the Voucher is valid. Promotional Vouchers cannot be extended.
How much is the extension fee?
A. There is an administration fee of £20.00.
How do I extend my Voucher?
A. To extend your voucher please visit www.usemygift.com/Account/Login. To extend by email, just email us at firstname.lastname@example.org with your contact details and we will contact you and guide you through the process. In both cases, you will need to retain your original Voucher.
If I pay for an extension will I receive a new Voucher?
A. No, keep the Voucher you have. You will receive confirmation either via email or a letter. You will need to take extension confirmation as well as your Voucher on the day of your experience.
Please do not contact Activity Superstore about any other gift ordered on Moonpig. You will not receive a response.